Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket whilst you are browsing your website files or updating various settings. The ticketing system is being strictly monitored 24x7 by our help desk team and the response time is maximum sixty minutes, but it rarely takes more than 20 minutes to receive support. In contrast with some other hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and request info with regard to any technical or billing issue. Besides, you can read a selection of educational articles, which will help you fix the most commonly experienced issues on your own.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it far more efficient to manage everything from one location, which is the reason why we have incorporated a ticketing system into the in-house developed Hepsia Control Panel, which is offered with every semi-dedicated server package. This will enable you to manage the communication with our client care staff together with your data, so you will not have to memorize one more user name for a different admin interface. You’ll be able to submit a new ticket or to track the status of an old one with no more than a few clicks of the mouse whilst you are browsing the files within your semi-dedicated account. Also, you can search through older tickets using a clever search function or read relevant knowledgebase articles, which include solutions to commonly confronted problems. The inbuilt trouble ticket system is monitored 24-7 with the maximum response time being only 60 minutes, so there’ll always be someone to assist you.