A ticketing system is the most widespread correspondence medium that web hosting companies offer to their clients. It’s usually part of the billing account and is the most efficient way to deal with an issue that requires a certain amount of time to examine or that has to be forwarded to a sysadmin. Thus, all comments contributed by either side will be kept in one and the same location in the event that somebody else needs to work on the given issue and the information already exchanged in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, so you’ll need to log in and out of no less than two accounts to execute a given task or to reach the hosting company’s support team. If you’d like to administer a couple of domain names and each one is hosted in a separate account, you’ll need to use even more accounts simultaneously. It may also take a substantial span of time for the hosting provider to process your ticket request.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket whilst you are browsing your website files or updating various settings. The ticketing system is being strictly monitored 24x7 by our help desk team and the response time is maximum sixty minutes, but it rarely takes more than 20 minutes to receive support. In contrast with some other hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and request info with regard to any technical or billing issue. Besides, you can read a selection of educational articles, which will help you fix the most commonly experienced issues on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more efficient to manage everything from one location, which is the reason why we have incorporated a ticketing system into the in-house developed Hepsia Control Panel, which is offered with every semi-dedicated server package. This will enable you to manage the communication with our client care staff together with your data, so you will not have to memorize one more user name for a different admin interface. You’ll be able to submit a new ticket or to track the status of an old one with no more than a few clicks of the mouse whilst you are browsing the files within your semi-dedicated account. Also, you can search through older tickets using a clever search function or read relevant knowledgebase articles, which include solutions to commonly confronted problems. The inbuilt trouble ticket system is monitored 24-7 with the maximum response time being only 60 minutes, so there’ll always be someone to assist you.