One-Hour Response Guarantee in Shared Website Hosting
In case you are using one of our Linux shared website hosting packages and you have an enquiry or encounter a problem, you can get in touch with us 24/7/365 by opening a customer support ticket or by sending an email and we will make certain that you receive a reply in no more than 1 hour. If the issue can be sorted out, we will do it before we respond, while in case there’s something that you need to do on your end, we’ll provide you with all the required info – what settings to check, what possible solutions to try, etc. Typically, you’ll get a reply within no more than thirty minutes, which means that waiting around for hours on end or even for more than 1 day to get support is something unthinkable. Our 60-minute reply time guarantee applies to any inquiry that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a ticket through your web hosting Control Panel or send an email associated with your semi-dedicated server, you will have an answer within no more than one hour. You can touch base with us whenever you like in regards to technical, billing or general matters and considering the fact that we will be at your service 7 days a week, you will invariably obtain help in a well-timed fashion. Depending on the particular question or issue, we will supply you with more info, solve the obstacle if it has been caused by something that’s within our reach or inform you what actions to take if you have to change some setting for a software application that we can’t access. You can just forget about waiting around for a day for each and every response. In fact, in the majority of cases we answer emails and tickets within no more than 20 to 25 minutes.