Should you ever encounter a problem with your site and be incapable of resolving it yourself, ask the hosting provider’s technical support team to assist you to get the website back online. A quick solution would be the most optimal scenario, but a lot of companies reply within twenty four hours and even more, all the more so if you’re working with a hosting reseller. Even if your problem can be solved without much difficulty, your website may not function satisfactorily or may not be available whatsoever for a prolonged period of time, so you may lose potential clients as it’s pretty unlikely that anyone will be happy to go back to a website that is broken. Thus, you need to make certain not only that you can reach your hosting company, but also that they can respond and assist you in a timely manner. If a web application update does not proceed as planned or you delete something by chance, for instance, the site must be restored speedily in order to avoid long inaccessibility.

One-Hour Response Guarantee in Shared Website Hosting

In case you are using one of our Linux shared website hosting packages and you have an enquiry or encounter a problem, you can get in touch with us 24/7/365 by opening a customer support ticket or by sending an email and we will make certain that you receive a reply in no more than 1 hour. If the issue can be sorted out, we will do it before we respond, while in case there’s something that you need to do on your end, we’ll provide you with all the required info – what settings to check, what possible solutions to try, etc. Typically, you’ll get a reply within no more than thirty minutes, which means that waiting around for hours on end or even for more than 1 day to get support is something unthinkable. Our 60-minute reply time guarantee applies to any inquiry that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a ticket through your web hosting Control Panel or send an email associated with your semi-dedicated server, you will have an answer within no more than one hour. You can touch base with us whenever you like in regards to technical, billing or general matters and considering the fact that we will be at your service 7 days a week, you will invariably obtain help in a well-timed fashion. Depending on the particular question or issue, we will supply you with more info, solve the obstacle if it has been caused by something that’s within our reach or inform you what actions to take if you have to change some setting for a software application that we can’t access. You can just forget about waiting around for a day for each and every response. In fact, in the majority of cases we answer emails and tickets within no more than 20 to 25 minutes.