24/7 Customer Support in Shared Website Hosting
All of our Linux shared website hosting packages come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our web hosting solutions well before you make an order or you are an existing client and you have a question or some issue, you will be able to contact us anytime, including weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines globally for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more technical matters or any matters which require extra time to analyze and handle. In contrast to various other website hosting suppliers, our trouble tickets have a warranted maximum reply time of only one hour, which means that no matter what the issue is, it will be resolved in a timely manner and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you select, you're able to take advantage of our 24/7 tech support services even on public holidays. All of your web sites will be available all of the time and so will we. With numerous contact options, you're able to pick the optimal way to contact us and inquire about our services if you don't have an account yet, or get assistance in case you are already one of our customers. You will be able to phone us, have a chat with a live consultant, send an email or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options have 1-hour reply time guarantee, although it rarely takes over 20 minutes to receive assistance regardless of the nature of the problem. Using our customer and tech support services, we will be there for you every time you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Hosting
If you acquire a virtual private server through us, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find a couple of local telephone numbers in the U.S.A., Great Britain and Australia as well as a live chat service. If you are an existing customer and you need assistance with some technical issue which requires additional time to analyze or resolve, you can open a ticket from your billing account or you will be able to send an email and we'll take care of the trouble and send you a reply within one hour. The answer time is guaranteed 24/7, including holidays and weekends, however for the majority of issues it takes no more than 30 mins to receive assistance. The support service covers your VPS as well as all pre-installed software it comes with, so in case you need help with third-party applications, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to have prompt support in general, let alone if you run a whole server, so every single dedicated server that we offer comes with 24/7 support with one-hour answer time guarantee whatever the issue. This service is cost-free for all of the issues with the server or the software that was installed by our administrators during the setup, which means that you can contact us as many times as you need, even during holidays. You could either open a ticket from the billing area or you can send an e-mail, and the actual answer time for either rarely surpasses 30 minutes because we have administrators available 24x7. In case you want general information about our servers or you've got some billing question/issue, you may also call one of the local phone numbers we have on as many as 3 different continents or you can employ our live chat service and consult with an agent online. For third-party software support, we provide a Managed Services upgrade, that you'll be able to add to your server plan through the billing Control Panel.