Customer Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a 60 min response time warranty for every trouble ticket or email that you send to the help desk staff. We will rapidly respond to all standard inquiries and forward the case to our sysadmins if any further assistance is required. If you make use of the Admin Services package, we’ll carry out any of the included tasks at a time that has been agreed upon in advance.
An Exceptional Customer Support Service
We’ll be available to you 24/7/365 to reply to any queries that you may have pertaining to our Site Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also require assistance with server management tasks, you can have a glance at our Admin Services package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation procedures
An Intuitive Help Section
Our Site Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its features is a very time and effort–saving integrated knowledge base that will walk you step by step on everything that you can do. Most of the educational articles also video versions that show all the operations that you can carry out in a very illustrative manner. You can find the help articles and the video tutorials in the upper right corner of each Site Control Panel section.