Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • In the Site Control Panel you will find a comprehensive Help Center section offering a lot of educational articles and regularly asked questions. They are answered by our support team of expert technicians. Just type in your question and our smart software will provide you with the most appropriate answer.

  • Top quality support service
  • Tutorial Videos

  • For those who would like to find out how to solve a typically encountered issue by watching an instructional video, we’ve added a selection of video tutorials to our Site Control Panel. All the how–to video clips are brief and simple to comprehend. They offer you visual demonstrations of various web site administration procedures.

  • Intuitive help center
  • A One–Hour Support Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24x7x365 customer support service and a one–hour support ticket response guarantee. Our well–trained tech support engineers will be available to you day and night to respond to your enquiries and to sort out any issue that you may come across. Just open a customer support ticket from the Help Center and we’ll reply instantly.