Customer Support Channels
A 1–hour Response Guarantee
Providing high quality support on–time is our high priority, so that we backup each Linux shared website hosting packages plan with a one hour ticket answer warranty. As you supply a ticket or drop an e–mail, our client help and support crew will try all they could do to give the most adequate solution to your situation and to provide you with assistance in due time.
A Top–quality Support Service
Our help support service is provided by a group of experienced technicians that are ready to respond to your issue right away. It is easy to get hold of the tech support crew by starting a customer assistance ticket from your Site Control Panel or by posting us an email. On business days, you can also call us on the telephone or use the live chat service.
An Intuitive Help Section
The Control Panel features a substantial know–how base that is incorporated into all sections. In each section, you’ll find a Help press button that will load for you a list of step–by–step guides on how to use a specific option or complete a particular action. Furthermore, we have prepared educational online videos as a way to get a better idea of the Control Panel’s interface.